Monday, July 13, 2009
Fun in a Call Center: By Any Other Name
You know one of the most annoying call openings I get? Here it is.
ME: Hi, my name is [Monkey Migraine]. Can I get the ID number, please?
MRS. JOHNSON: This is Mrs. Johnson in Fort Lauderdale. Where’s my Yoyodyne?
How am I supposed to know where your Yoyodyne is, you old bat? You think there’s just one Mrs. Johnson in our system? There’s thousands of them. Oh, you told me you’re in Fort Lauderdale. That narrows it down…to only a couple hundred! Or maybe I should know automatically, like say, “Oh, hi, Mrs. Johnson? How’s your son, Richard? Nice to hear from you again.” No, I need an ID number. Or a prescription number. Or at least your first name, you senile old coot!
That’s what I wish I could say.