Monday, February 25, 2008

Fun in a Call Center: Pango

This started when I was spelling out a medication for a caller.

ME: "A" as in "Alpha," "T" as in "Tango. Okay?
OLDIE: I see. Sir, what does "pango" mean in your language?
ME: [pause] "Pango?"
OLDIE: Yes, "pango."
ME: Oh, no, I said "tango." Like the dance.
OLDIE: Oh, "tango." Like a "T."

Believe it or not, there are still a few call centers that are not staffed in India or Bora Bora.


Mauricem said... your language. LOL

Monkey Migraine said...

I know, really. Like the word "tango" is that hard to understand.