Friday, September 24, 2010

Fun in a Call Center: Worker's Con

I think I would like to work in the worker's comp department. I find those insurance claims so interesting, especially when you get into questions about the authenticity of the claim. Sometimes I go back and read the follow-up notes on claims I've entered. I read one claim where the driver claims he was robbed in Texas and hit in the neck, but his movement shows he wasn't in Texas on the day he claims. He also claimed someone had to help him out of bed this morning, to which the adjuster wrote in her notes "How??? He's a solo driver and would have had to get out of bed to get someone to help him out of his bed."

There was another one where a janitor claimed he hurt his back. First of all, he claimed he hurt himself on Sunday, but when his supervisor pointed out that he didn't work on weekends, he claims the injury occurred on Friday but he didn't feel it until Sunday. Then he claimed he hurt himself working the floor polisher when it tipped over and he tried to straighten it. Well, it turns out that the only time they use the floor cleaner is at night and he works during the day, plus the ladies' room is being remodeled, so the floor cleaner wasn't being used that day. Idiots. We're not stupid.

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