Tuesday, July 08, 2008

Yee-Ha: Country Music While You're on Hold

Companies who use country music as their hold music should be forced into bankruptcy. I hate country music, and I have to listen to country music if I want to talk to you. That's like holding me hostage in some sort of torture chamber where they played heavy metal and the theme song for Barney the Dinosaur (allegedly). I would go insane. People really need to consider the full range of people who might be calling their business. Just because you like country or hip-hop or accordion music, doesn't mean everyone else does. It could even offend potential customers. That's why I like classical music on hold. Even if the caller doesn't like classical music, it's not going to offend them. Unless listening to Beethoven is against their religion or something.


Mauricem said...

I agree. Some people just don't try and think cross-culturally. At my last job, we got a complaint from a customer that there was cursing in the hold music. Is it so hard to just buy a CD of hold music? Sometimes cliches are there for a reason.

Monkey Migraine said...

That's hysterical. Somebody put 50 Cent on your hold music?

I agree, just make it bland and generic. Like you said, cliche for a reason