Tuesday, July 08, 2008

Yee-Ha: Country Music While You're on Hold

Companies who use country music as their hold music should be forced into bankruptcy. I hate country music, and I have to listen to country music if I want to talk to you. That's like holding me hostage in some sort of torture chamber where they played heavy metal and the theme song for Barney the Dinosaur (allegedly). I would go insane. People really need to consider the full range of people who might be calling their business. Just because you like country or hip-hop or accordion music, doesn't mean everyone else does. It could even offend potential customers. That's why I like classical music on hold. Even if the caller doesn't like classical music, it's not going to offend them. Unless listening to Beethoven is against their religion or something.

2 comments:

Mauricem said...

I agree. Some people just don't try and think cross-culturally. At my last job, we got a complaint from a customer that there was cursing in the hold music. Is it so hard to just buy a CD of hold music? Sometimes cliches are there for a reason.

Monkey Migraine said...

That's hysterical. Somebody put 50 Cent on your hold music?

I agree, just make it bland and generic. Like you said, cliche for a reason